Broadband takeover without my consent

[DanielS]

That's brilliant to see @Switcher.

Great work from the engineer to get you back up and running.

I'll pick this up myself for you on Friday and credit you for any days without service. I'll drop you a private message late on Friday just to confirm all's done.

Thank you

DanielS

[Switcher]

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I really appreciate your kind support, @DanielS .

Your colleague from BT CS had already refunded us over the phone when we had called so this has been sorted out. We are really glad that we got to the bottom of this in a very reasonable time and we wouldn't have been able to do so without you and the great community members, so a big thank you is well deserved. 

[NeilO]

@Switcher That's great, I'll make sure to pass on your thanks to @DanielS 

Neil