Broadband takeover without my consent

[DanielS]

That's brilliant to see @Switcher.

Great work from the engineer to get you back up and running.

I'll pick this up myself for you on Friday and credit you for any days without service. I'll drop you a private message late on Friday just to confirm all's done.

Thank you

DanielS

[Switcher]

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I really appreciate your kind support, @DanielS .

Your colleague from BT CS had already refunded us over the phone when we had called so this has been sorted out. We are really glad that we got to the bottom of this in a very reasonable time and we wouldn't have been able to do so without you and the great community members, so a big thank you is well deserved. 

[NeilO]

@Switcher That's great, I'll make sure to pass on your thanks to @DanielS 

Neil

[ElizabethJane_2]

well, what occurred is the other provider’s switch request got through before BT could cancel it. The orange light is caused by your line automatically cutting over once Openreach received it.

It typically takes three to ten business days to get back on BT. urge BT to raise a “Openreach reclaim/line reversion” and acquire a ticket/reference number. It may delay things down if you leave the hub on and don't reset it until they confirm. Keep a record of every call; pursuing reimbursement for the lost time will be beneficial.

[Kimberlin]

@ElizabethJane_2 

I’m just politely pointing out that you’re replying to a thread last contributed to over 2 years ago. I’m assuming your reply is for information purposes only?