Bt Reward Card

[jimmywaugh87]

I recently had an offer for broadband which came with a 100 pound reward card. Problem I’m having is the email with the link in to claim, keeps taking me to a blank page and I can’t get any further with the process. Can someone point me in the right direction please

[Christopher_G]

Hi @jimmywaugh87 

Welcome to the community.

Please try following the link on a different device or browser. Let us know if you're then able to redeem it.

Chris

[jimmywaugh87]

I’ve tried on 3 different browsers now all the same, a blank screen 

[Christopher_G · Accepted solution]

OK, thanks for trying, @jimmywaugh87 

Please make sure you don't have any VPNs set up, as this may affect the redemption process.

It still isn't working, I recommend speaking with our customer support team. They'll be able to look into this and see what they can do to help.

Keep us posted on what happens please.

Chris

[jimmywaugh87]

Tried it all. Just keeps sending me to a blank BT screen

[Christopher_G]

OK, thanks @jimmywaugh87 

We don't have access to customer accounts here in the forum, so the best thing to do now is report this to our customer support team so they can look into it further.

Let us know how you get on please.

Chris

[jimmywaugh87]

Is there any clear avenue I can get through to them? It kept sending me to a browser for troubleshooting that didn’t work and the txt help wasn’t helpful either

[Leanne_T]

Hi there @jimmywaugh87 

You can use the message us option on the contact us page, or give us a call on 0330 1234 150 and our guides will be happy to help you with the reward card. 

Leanne.