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Emzy1004
Beginner

on ‎09-11-2023 12h16

445 Views
Message 1 of 2

Can't activate BT ID - DOB is wrong?

Hey there, can someone help me out? Signed up with BT today and I just can't activate BT ID because they said my DOB is incorrect, how do I change it? Thanks

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RobbieMac
Moderator-Retired

on ‎09-11-2023 12h45

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Message 2 of 2

Re: Can't activate BT ID - DOB is wrong?

Hi @Emzy1004

Welcome and thank you for your post!

I am sorry for the problems you're having activating your BTID.  I understand there is a mix up with your Date of Birth that's causing the issue.  Give one of our guides in the helpdesk a shout on 0330 1234 150 who'll be able to get that updated.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

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