Can’t claim BT Reward Card

[CalvinRJ]

Hi,

I’m trying to claim my BT Reward card through the email I received confirming that it is available but when I sign in, select the account ID that my current order is associated with, (I’ve got 2 old account ID’s that are associated with this email) the next screen is blank other than the website header and footer.

Can I get some help with this please?

[DanielS]

Hi @CalvinRJ,

We can certainly help you with that.

Removing accounts from your online account is something that we need to do on our side.

I'm sending you a private message that you can reply back to my team on.

Thanks
DanielS

[DavidM · Accepted solution]

Thanks for sending over the details and for taking my call @CalvinRJ .

I've processd that claim for you now and you'll receive the reward 14 days after the orders close.

Cheers

David