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Message 1 of 2

Can't claim Xbox Ultimate Game Pass

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It looks like my email is associated with multiple accounts and the account switcher is not working to allow me choose the correct one.

I have an one that is associated with EE  ******* which seems to be my default, for a product I don't think I use anymore.

 

 

When I try to use the dropdown nothing happens, I can't claim my gamepass offer either.

Please can someone advise? Thanks in advance!

 

[mod edit: removed personal information from the public forum]

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Message 2 of 2

Re: Can't claim Xbox Ultimate Game Pass

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try contacting billing using message now      https://www.bt.com/help/contact-bt/account-and-billing/broadband



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