cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
82 Views
Message 1 of 2

Can't claim Xbox Ultimate Game Pass

Go to solution

It looks like my email is associated with multiple accounts and the account switcher is not working to allow me choose the correct one.

I have an one that is associated with EE  ******* which seems to be my default, for a product I don't think I use anymore.

 

 

When I try to use the dropdown nothing happens, I can't claim my gamepass offer either.

Please can someone advise? Thanks in advance!

 

[mod edit: removed personal information from the public forum]

0 Ratings
Reply
1 REPLY 1
27 Views
Message 2 of 2

Re: Can't claim Xbox Ultimate Game Pass

Go to solution

try contacting billing using message now      https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.