It looks like my email is associated with multiple accounts and the account switcher is not working to allow me choose the correct one.
I have an one that is associated with EE ******* which seems to be my default, for a product I don't think I use anymore.
When I try to use the dropdown nothing happens, I can't claim my gamepass offer either.
Please can someone advise? Thanks in advance!
[mod edit: removed personal information from the public forum]
Solved! Go to Solution.
try contacting billing using message now https://www.bt.com/help/contact-bt/account-and-billing/broadband