Cancel caller redirect

[LilP]

How do I cancel this product? I can’t seem to find a way to remove? £30+per month- it’s unnecessary for me

[Keith_Beddoe]

@LilP 

Is this for a business or a residential number?

[LilP]

It’s residential 

[allanraymond]

This doesn't answer your query but something similar was happening 10 years ago: https://www.theguardian.com/money/2011/mar/05/bt-caller-redirect

[allanraymond]

Is this previous discussion of any use: https://community.bt.com/t5/Archive-Staging/Cancelling-caller-redirect-How/td-p/1765850

[JohnC2]

Hi @LilP, welcome to the forum, and thanks for posting. 

We'll be happy to help you get the Caller Redirect cancelled. I've sent you a Private Message so you can get in touch with the Mod team with your details and we'll take it from there for you.

Cheers

John

[DavidM · Accepted solution]

Thanks for taking my call @LilP .

The caller redirect has been cancelled for you now. If there are any other problems please get back to us and we'll be happy to help.

All the best

David