Cancelling BT contract for parent with Dementia

TALWI0 · ‎28-06-2023

My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges

imjolly · ‎28-06-2023

Do you have power of attorney ?

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TALWI0 · ‎28-06-2023

no my sister has, is this something she would have to do?

imjolly · ‎28-06-2023

Yes BT will ask proof the person has authority to act on the account

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DavidM · ‎28-06-2023

Hi @TALWI0 and welcome.

I'm sorry your mum is unwell. I'm sure we can help you with this. As your sister has power of attorney she can contact the customer service guys to sort this but if that doesn't suit ask her to register and post here and we'll be happy to help.

Cheers

David

Cancelling BT contract for parent with Dementia

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