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Message 1 of 3

Cannot claim reward card

I was wondering if anyone can help.  Broadband was activated on the 30th January, I keep getting emails about claiming my reward card, but when I click to claim it, there is nothing there.  I emailed bt@purecard.com, but they were unable to assist.  Does anyone know who I should try and speak to about it? 

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Message 2 of 3

Re: Cannot claim reward card

Hi @famcg

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Message 3 of 3

Re: Cannot claim reward card

@RobbieMac
Will do that now. Thanks.
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