Two bill emails each month

[dansmithfreelance]

Hi,

Each month I receive two almost identical billing emails for our broadband usage. They reference the same account number, but have different BT IDs – one is my email address another looks like an auto-generated set of numbers.

Please can you confirm whether this is normal and whether I'm being charged twice for the same account/usage.

Thanks, Dan

[Ian49]

I have the same issue, in fact I was just about to submit this very question. Can anyone help please?

Ian