cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,067 Views
Message 1 of 8

Cannot find link to order returns bag

I've been asked to order a returns bag for old wi-fi equipment. I cannot find the link to this anywhere on the website or in 'my bt' when logged in. How do I order a returns bag as I do not want to be charged for this equipment.

0 Ratings
Reply
7 REPLIES 7
1,061 Views
Message 2 of 8

Re: Cannot find link to order returns bag

Call BT 0800.800.150 and ask them to send you one.

0 Ratings
Reply
1,047 Views
Message 3 of 8

Re: Cannot find link to order returns bag

I call this number many time. I was kept waiting for over 30 minutes. Then they cut me off.
Can't they just send me a bag for me to post back. I think this is a scam to get £30 from me.
0 Ratings
Reply
1,038 Views
Message 4 of 8

Re: Cannot find link to order returns bag

They will send you a bag but you have to ask for one first!

0 Ratings
Reply
1,033 Views
Message 5 of 8

Re: Cannot find link to order returns bag

Please send me one to my new address:
**Edited**

0 Ratings
Reply
1,031 Views
Message 6 of 8

Re: Cannot find link to order returns bag

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

You can not order a bag from this forum and you need to remove your address as this is a public forum and it is also against forum rules to post addresses.

0 Ratings
Reply
1,001 Views
Message 7 of 8

Re: Cannot find link to order returns bag

Hi @leefongyin

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you've had getting hold of a returns kit.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks.

Robbie

0 Ratings
Reply
964 Views
Message 8 of 8

Re: Cannot find link to order returns bag

Hi @leefongyin ,

Did you get this sorted? have you replied to @RobbieMac message?

Cheers

David

0 Ratings
Reply