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Message 1 of 2

Cant Claim Reward Card

I signed up to BT Broadband today via MoneySuperMarket and I am supposed to be able to claim a BT Reward Card, but when I click on the link in the confirmation email and select the correct account, I just get a blank page with just a header and footer. 

This seems to be a common issue after looking at other forums.

I have many accounts, presumably from the different times I've signed up to BT Sport through my EE contract, but I am definitely selecting the correct account for Broadband.

Attached is the page I am getting.

 

Screenshot_20221028_230718.jpg

Regards,

Jordan

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Message 2 of 2

Re: Cant Claim Reward Card

Hi @JordanTaylor94, welcome to the forum and thanks for your post.

I suspect then multiple accounts on the BTID is preventing you claiming the reward. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get it claimed.

Cheers

John

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