cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
656 Views
Message 1 of 5

Charge for equipment

Hi

I joined BT in 2014 and have renewed my contract each time it's due.  I've recently renewed but didn't take the tv package this time. I've been asked to return the BT box or be charged. Am I correct in believing that since I received the box in 2014 that it's mine and I can't be charged since they changed the terms and conditions after I received the equipment. Many Thanks 

0 Ratings
Reply
4 REPLIES 4
639 Views
Message 2 of 5

Re: Charge for equipment

If you have had box since 2014 then it is yours to keep



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
611 Views
Message 3 of 5

Re: Charge for equipment

Hi @jul7es If you've had the equipment since 2014 a charge should not have been mentioned. We're you notifed of this charge via email or txt?

 

We do offer to recycle all obsolete equipment for free as part of our environmental commitments even if it was provided before the terms changed.

 

Thanks

Neil

604 Views
Message 4 of 5

Re: Charge for equipment

Hi

 

I was told by phone when I renewed my contract and also by email.

Many Thanks

0 Ratings
Reply
557 Views
Message 5 of 5

Re: Charge for equipment

Hi, @jul7es Can you post the wording of the email removing any personal information?

Thanks

Neil

0 Ratings
Reply