Charged for equipment not being returned when it was returned 2 months ago

[MichelleM17]

Hello

I really need some help. I’ve been on live chat this morning who told me to call a number where I seem to be sitting in a never ending queue. I left BT a few months ago. They told me to return the kit but never sent a returns bag. I requested another one and was eventually sent one. I returned the kit in April and cannot for the life of me find the postage receipt. I’ve received an email stating I have an overdue payment of £50 as the equipment hasn’t been received and it’s going to get marked on my credit file. It’s causing me so much worry and stress.

 Can someone help me?

[Intro]

Hi I'm in the same boat, furthermore I couldn't return one piece of equipment as it was delivered to the wrong house and promptly stolen as part of a scam.

[DavidM]

Hi @MichelleM17 and thanks for posting.

Did you manage to get this sorted?

@Intro have you spoken to one of our guides about this?

Cheers

David

[MichelleM17]

Hi David

It’s not resolved yet I was told someone would call me back and it hasn’t happened. I’ve now received a letter from a debt collection company. I am so upset by this.

[NeilO]

@MichelleM17 I'll send you a private message so you can get in touch with the moderation team.

Neil

[DavidM · Accepted solution]

Thanks for sending over the details @MichelleM17 

I'm glad I was able to get this sorted for you. @Intro if you still need help please let me know.

Cheers

David

[MichelleM17]

You’ve been extremely helpful David, thank you so much for resolving and so quickly too!