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Hoopyghirl-147
Beginner

on ‎18-07-2023 1h19 - last edited on ‎18-07-2023 9h46 by

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Message 1 of 2

Charged for not returning my router

Hi there I need help I have been charged for not returning my router didn't realise I was supposed to take a picture of me taking it to post office it also says you won't be charged for 60 days would u be able to help me please

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RobbieMac
Moderator-Retired

on ‎18-07-2023 9h49

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Message 2 of 2

Re: Charged for not returning my router

Hi @Hoopyghirl-147

Welcome and thanks for your post!  I have moved your post to start your own thread discussion.

I am sorry that you've been charged for not returning your Hub.  When you brought the Hub to your local post office, did you get a proof of postage?

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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