Hi @pamelap, welcome to the forum and thanks for your posts. I've put them together as they may be linked.
Are you quarterly billed?
Have you checked your online account to ensure you are on that calling plan?
It may be that you are on PAYG at £2 per month and that would explain the charges for the calls and the £6 if you've got a quarterly bill. Please check and let us know.
@JohnC2 I'm charged every quarter. I've just been put on a new 24 month contract. I just checked and the order does say PAYG. So if there is a charge for that it is presumably the £6 as a "Regular Charge". Thanks. I don't know why I have been changed to PAYG? I was not on this before. Still don't see why I've been charged for two calls when on the 500 plan - no other calls have been charged, just the two.
@VeteranISPUserNo ringback or anything like that.
Hi @pamelap, thanks for checking that and posting back. You must have had the calling plan changed when you re-contracted. You can upgrade your calling plan via your online account or give customer services a call and they'll change it over to the 500 minutes plan for you.
Just out of interest is pay and go now a monthly fee for when I renewed my FTTC about 19 months ago. I changed to pay and go as I hardly use landline to make calls and I dont pay any monthly fee to be on pay and go with BT for landline calls.
I thought the 500 mins were no longer available either, it's now 700 is it not?
Sometimes it's now cheaper to use your mobile to make calls than via the landline. Depending on mobile contract or sim only deal.
As 90% of mobile deals now come with unlimited calls and text and so many GBs of data a month.
Although the use of text messaging has been slowly decreasing over the last 18 months. As most now use Facebook Messenger, Whats app and other ways to message people.