Claiming Reward

[Morgsx]

Hi I’ve recently joined bt and keep getting emails and texts to claim my reward but when I click the link it takes me to the homepage to login. I do this and it doesn’t log me in just takes me back to the Home Screen. I’ve been trying the best part of a week now. If anyone could help would be amazing Thankyou. 

[Keith_Beddoe]

@Morgsx 

Welcome to this user forum for BT Residential phone and broadband customers.

A recent post from a moderator recommended to try this.

"If you message us from the Contact Us pages a guide will be able to help you with that"

Give that a try.