We signed up for BT Broadband in September and are still unable to claim our reward card despite numerous calls to BT and contacting bt@purecard as suggested by BT. The reward card link does not take us to any reward card. Is there anyone who can advise us please. Thank you in advance.
Solved! Go to Solution.
Hi @cgph, welcome to the forum and thanks for posting.
I'm sorry that you're still waiting on your reward despite calling us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.
Thanks for sending over your details.
I tried calling you guys this morning, and I am sorry I wasn't able to reach you.
I just wanted to let you know that I have claimed for the reward card on your behalf this morning and you'll receive a follow-on email with instructions on how to activate, and use 😊
As this is sorted, I will close this off from here.
All the best,