Claiming my reward

[Lisatipper]

I can't seem to claim my reward - each time I click the Claim Your Reward button in the email it doesn't direct me to be able to claim it.  I hope someone can help with this please.

[JohnC2]

Hi @Lisatipper, sorry you can't claim your reward.
Are you showing as the Account Holder on your BTID? 
Do you have any other accounts on your BTID?

Cheers

John

[Lisatipper]

I am the account holder and I don't believe I have other accounts.

[JohnC2 · Accepted solution]

Hi @Lisatipper, thanks for replying back. 
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this claimed for you.

Cheers

John