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Message 1 of 5

Compensation for late activation ?

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Just been wondering what level of compensation people have been receiving for late activation on their FTTP and is their a max limit ?

 

I am currently at 50 days since supposed activation and no further forward with an actual date.

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Message 2 of 5

Re: Compensation for late activation ?

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Have a read of BT's policy of Automatic Compensation and at the time of writing this, there's no maximum.

 

  • If we don’t activate landline or broadband on the day we promised, you’ll receive £5.25 compensation automatically
  • Plus you’ll receive another £5.25 for every extra day you have to wait, not including the day your service is activated
  • You are eligible for compensation if your service isn’t activated by one minute to midnight on the activation date we sent by email or post.

To class as late activation, it's from the date BT confirmed the services would go live, typically sent by email unless you opted for letter confirmation.

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Message 3 of 5

Re: Compensation for late activation ?

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@pyrotenaxwrote:

supposed activation


Do you mean the activation date we sent by email or post?

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Message 4 of 5

Re: Compensation for late activation ?

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I mean the activation date that is listed in track order link from email 

 

"Tue 26 Apr 2022
Service activation
 
 
for Broadband

Fibre broadband activation at your home"

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Message 5 of 5

Re: Compensation for late activation ?

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Its been 30days since finally activated (its been a long road until now)

£425 compensation on its way

 

At lastAt last