@garybs29
I thank you, but it's not necessary to call me a lovely person.
Because I sometimes have a short fuse I try to do these things by email or online - that way I have time to reflect on my words and how they might be taken, I also have time to check whether I think the person or persons I'm dealing with is being helpful or obstructive.
I'm glad you know what my rights are re hanging up. I think the people whom I might or might not be shouting at also have rights.
As you may have seen above if you've read the whole thread, this compensation process is meant to be automatic. In my mind (and the Ofgem code of practice) that means once the initial loss of service has been reported and not been fixed within the allowed 48 hours then the customer should receive compensation within 30 calendar days of the fix. This didn't happen. BT did not communicate with me other than to send me my monthly bill. 10 weeks after the fault was fixed we began wondering why nothing was happening. BT staff promised to phone back. Several times. Once would have been enough (as it was when @DavidM spoke with my wife).
I am dismayed that some of the BT community seems prepared to swear that black is white when presented with evidence of how BT's customer service isn't reaching the standards it aspires to.
There are issues that are outwith the scope of this forum relating to compensation for customers of both BT and other providers for larger scale faults and I shall pursue these elsewhere.
Thank you for your interest and helpful comments.
