The OFCOM compensation scheme only apply to Communication Providers that have signed up , not all have , you may use BT , others that don’t would have to take up any claims for compensation with whoever they do use , those consumers are not BT’s concern…..it’s Openreach ( not BT ) who are responsible for the external network, and have service level agreements with CP’s , ( BT being just one of many providers that use OR as their network provider) the CP’s are compensated by OR for any outages , within the terms of the agreements between OR and the CP, there are several levels of service OR offer to CPs , not all take the ‘best’ SLA and take the cheaper option ( BT take the top SLA )
Your ‘complaint’ that your compensation with BT should have been dealt with in a speedy fashion many be justified, but you must have in mind , there is no point calculating the compensation while the problem is still ongoing , given that to a great extent the amount of time the fault exists is the basis for the amount of compensation due, it’s impossible to know what the compensation will be whilst the outage is ongoing, but there are limits on what compensation can be claimed , if , for example a third party was denying access to OR equipment to affect a repair , then that delay is hardly down to Openreach , or if this failure were classed as ‘MBORC’ , matter beyond our reasonable control , then limits can be applied.
Your neighbours that were affected by an Openreach outage, but are not BT customers, they are not BT’s problem.
