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Rob3rts75
Aspiring Contributor

on ‎28-09-2023 7h56

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Message 1 of 2

Compensation for no service

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Hi since August 24th 2023 my parents had no phone line there was a problem with digital voice but now that has been fixed so bt said they would be compensated for loss of service so how do I go about it please

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎28-09-2023 8h07 - edited ‎28-09-2023 8h08

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Message 2 of 2

Re: Compensation for no service

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@Rob3rts75 

Its automatic and paid as a credit towards future bills.

See https://www.bt.com/help/account-and-billing/automatic-compensation

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