Compensation

[Tf29]

Hi I was without a landline from 26 oct until 18th nov 2022 

it was across the majority of ascot area during this time so when I went to report it was told that it was already known so no need to keep reporting it and to keep a track on the my BT app

some people are starting to receive compensation but I am not sure if it will be applied automatically to my next bill statement or not 

can someone confirm please 

[imjolly]

Are you a BT Retail  broadband and phone customer or is your service provided by another ISP?

[Tf29]

Hi I am a BT customer for land line and broadband 

thanks 

[imjolly]

Any compensation should be automatic but you can phone CS 03301234150 and ask about it