Complaint

[carolina]

Anyone any idea how long a complaint takes to action? Mine was sent off last week and still have had no answer only the normal return one.  I need this resolving asap before Friday 14th January before nearly £100 goes out of my account.  Thanks

[DavidM]

Hi @carolina and welcome back.

Great to see you again. Sorry you've not had a reply to your complaint. I can help. I'll drop you a private message now so you can get in touch. As soon as we have your details we'll pick this up.

Cheers

David

[JohnC2 · Accepted solution]

Hi @carolina, thanks for getting in touch with us. The complaints team had already picked this up earlier this afternoon. They've been in touch with you and resolved the complaint.

Cheers

John