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Message 11 of 19

Re: Contract Renewal

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Hi @siteguru, sorry that you were told you would get a new hub but this wasn't on the order.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

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Message 12 of 19

Re: Contract Renewal

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Thanks John ... PM reply sent.

It is disappointing that the SH2 wasn't mentioned in the order, as this was clarified on multiple occasions during the call - there is no excuse whatsoever for this being overlooked. (Please check the call recording which will prove my point and will confirm that the operative agreed to sending a SH2 at no cost).

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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Message 13 of 19

Re: Contract Renewal

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Just received an SMS that a SH2 order is progressing through the warehouse.

Thanks John.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
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Message 14 of 19

Re: Contract Renewal

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SH2 arrived today and now all setup - thanks.

However I've also received an Equipment Return bag ... WHAT equipment is expected to be returned please? The fibre modem and Home Hub 4 are mine (after all these years) - there's no contractual requirement to return them, as that wasn't a contract term when I first got Fibre 1 broadband with BT.

Thanks for any clarification.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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Message 15 of 19

Re: Contract Renewal

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It is standard for BT to send a returns bag for your to return old equipment but in your case as you have had items for years then it is basically in case you intended to bin the equipment.  This way you could if you wanted send to BT for recycling



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Message 16 of 19

Re: Contract Renewal

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BT have a legal obligation to offer its customers the ability to recycle equipment. This is sent out to all customers if they have had new equipment issued to them as a replacement for older equipment. 

If you have a read through the following link and if it does not apply to you it is entirely up to you if you want to send anything back to BT.

If it does apply to you, you will need to send the equipment back or you could be billed for it. 

How to return and recycle your BT equipment for free | BT Help

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Message 17 of 19

Re: Contract Renewal

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Thanks - my account only shows that I should return my BT TV box ... but I had that confirmed a long time ago that I didn't need to. (I cancelled BT TV 2 years ago at my previous contract renewal). 🙂 

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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Message 18 of 19

Re: Contract Renewal

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Hi @siteguru ,

Thanks for sending over your details previously. I've made sure you won't receive any further reminders about the TV box.

Cheers

David

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Message 19 of 19

Re: Contract Renewal

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Thanks David - I've just received a text (to the correct mobile number 😉 ) saying that "BT have received my equipment". 😉 

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!