Data Integrity Issue- Still Outstanding

[cipfa78]

Four weeks ago I rang BT asking for the cost options of adding TV to my current broadband package. I was told that a TV package couldn’t be offered to me as there was a data integrity issue on my account.

After numerous calls to 150 and promises that the problem would be sorted,BT are still unable to offer me a TV deal. I cannot understand why they have been unable to sort this out. Apparently the data records show that I already have a TV package!! 

Looks as though I will have to go back to Sky as BT staff cannot tell me when they will be able to offer me a deal. 

[PaddyB]

Hi @cipfa78,

Thank you for posting. I'm sorry you haven't been able to add EE TV to your account. Please send me your details and I'll take a look at this for you.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy