Data Integrity Issue- Still Outstanding

[cipfa78]

Four weeks ago I rang BT asking for the cost options of adding TV to my current broadband package. I was told that a TV package couldn’t be offered to me as there was a data integrity issue on my account.

After numerous calls to 150 and promises that the problem would be sorted,BT are still unable to offer me a TV deal. I cannot understand why they have been unable to sort this out. Apparently the data records show that I already have a TV package!! 

Looks as though I will have to go back to Sky as BT staff cannot tell me when they will be able to offer me a deal. 

[PaddyB]

Hi @cipfa78,

Thank you for posting. I'm sorry you haven't been able to add EE TV to your account. Please send me your details and I'll take a look at this for you.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[ArtyVark]

Hi,

I have the same issue a technical error on my account and I need to contact the Data Integrity Team any idea how I can do this ?

thanks

[ArtyVark]

Post moved from Complaint about useless BT - BT Community

@Peter_W 

Hi

is it possible you can pm me how to get in touch with the Data Integrity Team. Been speaking to them this morning for about an hour and my BT Account is still not fixed I need to contact them back.

Thanks

[Leanne_T]

Hi @ArtyVark 

Thanks for coming to the community. 

Please see our Technical support page for contact details, one of our guides will let you know what is needed to get this sorted for you. 

Thanks 🙂

Leanne.