Hallo, I'm upset and disgruntled and astounded at the (mis)communication in trying to navigate managing my deceased father's landline and internet connections. I have done the online bereavement form, I have had the call (from a nice lady) I have discussed the management of the said situation, I thought I knew where I stood, but then ........ texts telling me the phone bill is due (this was not what was discussed with the nice lady). I am under no legal obligation to pay my deceased father's bill, as you well know. I have made it clear that the money is there for payment - I was never informed that you would send me texts like this. I spent around 40 minutes last Tuesday - your hold music to the bereavement department was of the rave style (WTF), I explained the situation AGAIN and made it clear that I would prefer that you dealt with the solicitor over this, I passed the contact details on - I then received an email to my email address that afternoon, directly addressed to my father - for goodness sake which bit of he is dead is not being communicated to you - but the icing on the cake is today's email, which stated that services to the following address will be terminated - the address you stated was my solicitor's address - what on earth is going on - you are supposed to be a communications company..........
thank goodness my communication provider is elsewhere..........
