Dementia

[Janey1960]

I am trying to help a neighbour whos husband has dementia.  He has signed up to a new contract at doube the price of their previous contract. They don't need this and can't afford it. I spent an hour on the phone yesterday from their house with my the husband giving permission to the bt hut to speak to me. He was rude and said there was nothing he could do. The contract is 24months. How can I help them. Its causing huge distress 

[Weerab1983]

Under certain conditions detailed in the link below there is home essentials broadband and phone but I am not sure if these conditions would

apply https://www.bt.com/broadband/home-essentials

[imjolly]

@Janey1960 

does either your friend or her husband qualify for home essentials using link posted by @Weerab1983 

please post back and then we can take it from there

[licquorice]

@Janey1960 I have notified the mods about the problem, they will post on the thread

[RobbieMac]

Hi @Janey1960

Welcome to the BT Community and thank you for posting.

I am sorry for the problems you've experienced trying to sort out your neighbour's package.  I appreciate the time you've spent on the phone.  We can help from here.  We'll look into the complaint and we'll need to speak with your neighbour for their permission for you to deal on their behalf.

I have sent you a private message with instructions on how you can send us over your details and we'll get back in touch.  See: Private messages

Thanks,

Robbie