Endless loop trying to claim reward card

[HowardD]

Hi ,

I am having exactly the same problem. I keep trying to claim my reward but i seem to be in an endless loop of My BT landing pages with no ability to make the claim. 

I too have 2 accounts appear ( I assume one from our old Line rental for Sky before we moved ) but it says its cancelled when i log in to the other no rewards appear. 

Any help would be much appreciated 

Thanks

[RobbieMac]

Hi @HowardD

Welcome and thanks for your post!

I am sorry for the problems you're having claiming for your reward card.  We'll be able to give you a hand to sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2 · Accepted solution]

Hi @HowardD, thanks for getting in touch. Your reward has now been claimed and will be with you within the next 30 days. 

If you can't find it in your inbox check the spam/junk folder as it may end up in there.

Cheers

John