Keep getting the message below when clicking Your usage tab. Been like this for a week now!
Hi @Gray1955,
Have you tried using a different browser or device? If you don't have another device to try, open a browser in a private window (InPrivate browsing or Incognito).
Thank you
DanielS
Hi,
tried my MacBook , iPad and iPhone, so could be an Apple thing! I’ll try a private window, and also a windows device and see how that goes.
Thanks
Tried all the options suggested and still getting the same error message. Going to call BT as this is ridiculous.
Did you have any luck? I have the same problem, tried phoning BT, was on hold for 15 minutes and gave up…….
Hi,
Unfortunately no, so in the end I gave up. I now use the app to check usage as that works. Seems another move by BT moving everything to the app.
Thanks, don’t really want to use the app, as I just pay for this mobile for a third party. Looks like I’m going to have to 🙄
I downloaded the app which resolved it at the time, but now I am getting the same message on the app, haven’t had time to sort it yet
Hi @anthea1, thanks for the update and I've sent you a Private Message so you can get in touch with the Mod team for help with this.
Cheers
John