Fetching the Authorization Token... Please wait for a moment

[Gray1955]

Keep getting the message below when clicking Your usage tab. Been like this for a week now! 

Fetching the Authorization Token... Please wait for a moment

[DanielS]

Hi @Gray1955,

Have you tried using a different browser or device? If you don't have another device to try, open a browser in a private window (InPrivate browsing or Incognito).

Thank you

DanielS

[Gray1955]

Hi,

tried my MacBook , iPad and iPhone, so could be an Apple thing! I’ll try a private window, and also a windows device and see how that goes.

Thanks

[Gray1955]

Tried all the options suggested and still getting the same error message. Going to call BT as this is ridiculous. 

[BarkingMadBarking]

For the last couple of weeks I have been seeing a message appearing when I try to view landline usage on the BT website

"Fetching the Authorization Token,,, Please wait for a moment"         This is accompanied by a pop blocked in the MS Edge browser.

I can accept pop ups and refresh the screen to see the usage - but why is a pop up being used? 

Actions are: 

My BT, Your bills and usage, Your usage, See landline usage, Minutes used - and then the pop-up appears.

Can someone pass this "feature" to the development team? 

Thanks

[anthea1]

Did you have any luck? I have the same problem, tried phoning BT, was on hold for 15 minutes and gave up…….

[Gray1955]

Hi,

Unfortunately no, so in the end I gave up. I now use the app to check usage as that works. Seems another move by BT moving everything to the app.

[anthea1]

Thanks, don’t really want to use the app, as I just pay for this mobile for a third party. Looks like I’m going to have to 🙄

[Tree]

I’m still having this error message. I have tried different browsers, the App, allowing pop up but still cannot access ‘usage’ anyway. It is my mums account and she has dementia so I need to check frequently to ensure her safety.  Please help!

[DavidM]

Hi @Tree and welcome to our community.

Thanks for posting. I'm sorry you're having a few problems. I'll be happy to take a look at this for you. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David