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Fetching the Authorization Token... Please wait for a moment
Keep getting the message below when clicking Your usage tab. Been like this for a week now!
Fetching the Authorization Token... Please wait for a moment
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Re: Fetching the Authorization Token... Please wait for a moment
Hi @Gray1955,
Have you tried using a different browser or device? If you don't have another device to try, open a browser in a private window (InPrivate browsing or Incognito).
Thank you
DanielS
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Re: Fetching the Authorization Token... Please wait for a moment
Hi,
tried my MacBook , iPad and iPhone, so could be an Apple thing! I’ll try a private window, and also a windows device and see how that goes.
Thanks
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Re: Fetching the Authorization Token... Please wait for a moment
Tried all the options suggested and still getting the same error message. Going to call BT as this is ridiculous.
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Pop up for token authorisation when viewing usage
For the last couple of weeks I have been seeing a message appearing when I try to view landline usage on the BT website
"Fetching the Authorization Token,,, Please wait for a moment" This is accompanied by a pop blocked in the MS Edge browser.
I can accept pop ups and refresh the screen to see the usage - but why is a pop up being used?
Actions are:
My BT, Your bills and usage, Your usage, See landline usage, Minutes used - and then the pop-up appears.
Can someone pass this "feature" to the development team?
Thanks
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Re: Fetching the Authorization Token... Please wait for a moment
Did you have any luck? I have the same problem, tried phoning BT, was on hold for 15 minutes and gave up…….
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Re: Fetching the Authorization Token... Please wait for a moment
Hi,
Unfortunately no, so in the end I gave up. I now use the app to check usage as that works. Seems another move by BT moving everything to the app.
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Re: Fetching the Authorization Token... Please wait for a moment
Thanks, don’t really want to use the app, as I just pay for this mobile for a third party. Looks like I’m going to have to 🙄
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Re: Fetching the Authorization Token... Please wait for a moment...
I’m still having this error message. I have tried different browsers, the App, allowing pop up but still cannot access ‘usage’ anyway. It is my mums account and she has dementia so I need to check frequently to ensure her safety. Please help!
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Re: Fetching the Authorization Token... Please wait for a moment...
Hi @Tree and welcome to our community.
Thanks for posting. I'm sorry you're having a few problems. I'll be happy to take a look at this for you. I'll need a few details so check your inbox for my message and drop me over a reply.
Cheers
David