Fetching the Authorization Token... Please wait for a moment

[Gray1955]

Keep getting the message below when clicking Your usage tab. Been like this for a week now! 

Fetching the Authorization Token... Please wait for a moment

[DanielS]

Hi @Gray1955,

Have you tried using a different browser or device? If you don't have another device to try, open a browser in a private window (InPrivate browsing or Incognito).

Thank you

DanielS

[Gray1955]

Hi,

tried my MacBook , iPad and iPhone, so could be an Apple thing! I’ll try a private window, and also a windows device and see how that goes.

Thanks

[Gray1955]

Tried all the options suggested and still getting the same error message. Going to call BT as this is ridiculous. 

[anthea1]

Did you have any luck? I have the same problem, tried phoning BT, was on hold for 15 minutes and gave up…….

[Gray1955]

Hi,

Unfortunately no, so in the end I gave up. I now use the app to check usage as that works. Seems another move by BT moving everything to the app.

[anthea1]

Thanks, don’t really want to use the app, as I just pay for this mobile for a third party. Looks like I’m going to have to 🙄

[DavidM]

Hi @Gray1955 and @anthea1 

Sorry for the late reply. Did you manage to get this sorted or are you still seeing this message?

Cheers

David

[anthea1]

I downloaded the app which resolved it at the time, but now I am getting the same message on the app, haven’t had time to sort it yet 

[JohnC2]

Hi @anthea1, thanks for the update and I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John