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Klotus
Beginner

on ‎30-12-2022 19h22

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Message 1 of 2

Full Fibre Installation

Received a message saying OPENREACH would be installing my new upgraded  broadband today 30/12/2022. Then at 16:15 received another message stating they would now be installing my broadband on the 16/02/2023. As my contract runs out on the 13/01/2023 will i be put on a rolling contract until the new service starts or will i be paying the new amount i agreed when i ordered the upgrade. Customer service was unable to answer the question and told me to wait till the new bill arrives.

I cannot guarantee to be available on the 16/02/2023 for installation as it is 6 weeks in the future. 

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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎30-12-2022 19h42

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Message 2 of 2

Re: Full Fibre Installation

Your upgraded contract price will only start when your upgrade is activated. Until then it will be current price



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