Game Pass Removal Email

[MikeN73]

Hi all

Ive just received a email stating that BT will be removing my Game Pass sub as it may have been added fraudulently and that any payments would be refunded... It also says to phone BT if i have added it and want to keep it . I did add it and i do want to keep it. Ive just got off the phone to BT who quite frankly didnt seem to have a clue what is going on. The chap checked my account and confirmed Auto Renew is turned on so im at a loss as to what is happening.  Any help greatly appreciated. 

[DavidM]

Hi @MikeN73 and welcome to the community.

I'm sorry for any confusion about your xbox game pass. We'll need to take a look at this so check your inbox for my message and drop me over the details.

Cheers

David