Gamepass activated without consent

[Spanualez]

Hiya, got an email out of the blue thanking me for activating game pass subscription. 

The issue is I've never asked or opted into gamepass through bt, didn't even realise it was an option. 

Can't get through to anyone to find out what's gone on, tried live chat twice but there's only so long I can wait for a reply, over 30 minutes is pushing it.

[RobbieMac]

Hi @Spanualez

Welcome and thanks for your post!

I am sorry for the confusion from the email you received about the Xbox Game Pass subscription.  We'll be able to look into this for you from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2 · Accepted solution]

Hi @Spanualez, thanks for getting in touch and I've sent you a private message so let you know what action I've taken on this for you.

Cheers

John