Gamepass ultimate

[KalEl1987]

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I keep getting an errors when I try to add the gamepass ultimate to my package I was told I could activate it as soon I got the email stating to do so. I have tried multiple times since getting the email and get an error saying 

Unable to process tour request please try again later whats going on with that ?

[Jomumtoone]

I’m having same problem , gone through my BT and email and and click everything to add on and get the same response.

[RobbieMac]

Hi @KalEl1987 & @Jomumtoone

Welcome and thank you for your posts!

I am sorry for the problem you're both having redeeming your Xbox game pass subscription.  I have sent each of you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie