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Message 1 of 5

How do I cancel a call plan?

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Hi everyone,

I’m trying, unsuccessfully to cancel a Call Plan 500.

I can get to a page where I can upgrade my Call Plan, but not cancel an existing one.

I had the same problem a while ago, trying to cancel BT Sport, and someone here kindly helped. I’m hoping for the same outcome with this problem.

Many thanks.

 

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Message 2 of 5

Re: How do I cancel a call plan?

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as you have landline and availability to make calls you need to have a call plan.  there are only 3 available

PAYG

700 mins

unlimited



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Message 3 of 5

Re: How do I cancel a call plan?

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If you are wanting to "downgrade" you will need to call BT Customer Service on 0330 1234 150

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Message 4 of 5

Re: How do I cancel a call plan?

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Why should I have to call on a telephone to cancel something in this day and age?

It all just seems geared up to make people not bother.

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Message 5 of 5

Re: How do I cancel a call plan?

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Hi @AdeFowler,

Have you spoken with anyone within BT to get the call plan cancelled for you?

If you need my help, please, let me know.

Thanks
DanielS

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