Solved: Re: How do I cancel a call plan?

AdeFowler · ‎29-01-2023

Hi everyone,

I’m trying, unsuccessfully to cancel a Call Plan 500.

I can get to a page where I can upgrade my Call Plan, but not cancel an existing one.

I had the same problem a while ago, trying to cancel BT Sport, and someone here kindly helped. I’m hoping for the same outcome with this problem.

Many thanks.

imjolly · ‎29-01-2023

as you have landline and availability to make calls you need to have a call plan. there are only 3 available

PAYG

700 mins

unlimited

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gg30340 · ‎29-01-2023

If you are wanting to "downgrade" you will need to call BT Customer Service on 0330 1234 150

AdeFowler · ‎29-01-2023

Why should I have to call on a telephone to cancel something in this day and age?

It all just seems geared up to make people not bother.

DanielS · ‎03-02-2023

Hi @AdeFowler,

Have you spoken with anyone within BT to get the call plan cancelled for you?

If you need my help, please, let me know.

Thanks
DanielS