How do I remove an old Account from MyBT

[monika82]

I have exactly the same problem. Please help to remove old account.

[PaddyB]

Hi @monika82,

I'm PaddyB one of the Moderators and Guides here on the Community. I've moved you post onto its own thread as the last one had been marked as solved.

If you send me your details, I'll be able to get that old account removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[PaddyB · Accepted solution]

Hi @monika82,

Thank you for sending in your details. I've removed that old account from your My BT.

I've sent you a PM with the details. If you need anything else, please feel free to drop me a reply.

Thanks,

Paddy

[monika82]

Thank you for removing my old bt ID, however, my new address also was removed. Now I have my new ID with my very old address.  I phoned today and tried to update the information but there is still my old address. 

Regards 

[JohnC2]

Hi monika82, sorry about that. I can see Paddy was in touch with you earlier today and he has corrected the address details now. 
Please check and let me know if it's ok as we may have to delete it and get it set up again from scratch. 

Cheers

John

[monika82]

It is sorted now, thank you.

[JohnC2]

Hi @monika82, thanks very much for checking it so quickly for us and great news that it has worked 🙂 

John