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Message 1 of 8

How do I remove an old account

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I appear to have an old unused BT account that shows on My BT. I would like to delete it but don't know how. Can anyone please help?

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Message 2 of 8

Re: How do I remove an old account

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Hi @Smithy25,

Welcome to our Community, thanks for joining.

I can get that old account removed for you.

I'm going to send you a private message that you can reply back to my team on.

We work for BT so can help you.

Thanks

DanielS

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Message 3 of 8

Re: How do I remove an old account

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Hi @Smithy25, thanks for your PM to say you've called in and got this fixed.

Cheers

John

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Message 4 of 8

Re: How do I remove an old account

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Whatever they did when I called it hasn't worked. Please can you help me?

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Message 5 of 8

Re: How do I remove an old account

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Hi, @Smithy25 I'm sorry about that. If you reply with your details to the private message @DanielS sent we'll be happy to help.

Neil

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Message 6 of 8

Re: How do I remove an old account

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Done

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Message 7 of 8

Re: How do I remove an old account

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I have done this

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Message 8 of 8

Re: How do I remove an old account

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Thanks for taking my call @Smithy25 .

That's been removed for you now.

Cheers

David

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