How do I remove an old account

[Smithy25]

I appear to have an old unused BT account that shows on My BT. I would like to delete it but don't know how. Can anyone please help?

[DanielS]

Hi @Smithy25,

Welcome to our Community, thanks for joining.

I can get that old account removed for you.

I'm going to send you a private message that you can reply back to my team on.

We work for BT so can help you.

Thanks

DanielS

[JohnC2]

Hi @Smithy25, thanks for your PM to say you've called in and got this fixed.

Cheers

John

[Smithy25]

Whatever they did when I called it hasn't worked. Please can you help me?

[NeilO]

Hi, @Smithy25 I'm sorry about that. If you reply with your details to the private message @DanielS sent we'll be happy to help.

Neil

[Smithy25]

Done

[Smithy25]

I have done this

[DavidM · Accepted solution]

Thanks for taking my call @Smithy25 .

That's been removed for you now.

Cheers

David