How do I unlink Xbox Game Pass from BT

[Marcosfvaz]

hi

i have a same problem, my xbox game pass account is linked to BT/EE, when i bought a redeem code in cdkeys... how i can unlink it?

thanks

[RobbieMac]

Hi @Marcosfvaz

Welcome to the BT Community and thank you for your post.  I have moved your post to start your own thread as the one you had posted on has already been marked as solved.

I am sorry for the problems with your Xbox Game Pass.  When you log into your BTID, on the page showing your package overview, you'll see the Xbox Game Pass active; under the content partner section.  From there, you're able to manage the game pass and turn off auto-renew.  Once auto-renew expires, you'll then have the ability to add the codes.

Thanks,

Robbie

[Marcosfvaz]

the problem is that i am not a BT/EE customer, i bought an ultimate game pass code in a key store and the subscription was changed to "bought by BT/EE" from the xbox console it takes me to the BT/EE website EE, I don't have the option to unlink

[RobbieMac]

Thanks for posting back @Marcosfvaz

I understand what you mean.  As you purchased this on a third party website and we didn't send you the code as part of a subscription with us; you'll need to contact Microsoft directly.  We're unable to help from here I'm afraid.

Thanks,

Robbie

[ciceus]

hello.please help me.i got a code for xbox game pass and nowits from bt/ee.i dint know that,i dont want that.i need to stop the auto renew for it.

[imjolly]

did you get the code from BT or from a third party and not part of BT promotion

[ciceus]

 from a third party, not part of BT promotion.

[imjolly]

the as mods advised @Marcosfvaz you need to go back to the third party where you purchased code or contact microsoft for help

[ciceus]

microsoft cant help me,the hird party where i purchased wont help me.