How to cancel BT contract for Mum in nursing home

[CathyGo]

My mum has had to move into a nursing home so I need to cancel her BT contract. I have Power of Attorney and have called BT but the advice was to set myself up as an Account Administrator and this requires her approval which she cannot give as she has advanced dementia. How else can I cancel her contract? Thanks in advance. Cathy

[Keith_Beddoe]

@CathyGo 

I have asked a moderator to reply here, probably tomorrow morning.

[RobbieMac · Accepted solution]

Hi @CathyGo

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having trying to cancel your Mum's services.  I understand she is in the process of moving into a care home.  We will be able to pick this up and give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[CathyGo]

Thanks, Keith - appreciate you doing that and Robbie has already sent me a message so hoping I can get the situation sorted soon.

This is such a useful forum that I didn't know about before!

Cathy