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Message 11 of 16

Re: How to cancel Halo 3+ contract

@MidgeholeDave 

Its difficult to read due to the poor resolution, but  I think  shows an upload range of 0.8mbs to 1.8mbs, but that is only an estimate.

Are you plugged directly into the main incoming socket, and have no other extension wiring, as that can affect the upload speed on VDSL?

There are no other broadband options available to you.

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Message 12 of 16

Re: How to cancel Halo 3+ contract

if using BT SH2  can you post the stats from hub manager then advanced settings then technical log information



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Message 13 of 16

Re: How to cancel Halo 3+ contract

Engineers fitted latest socket, I'm on the latest everything.  They have checked the lines and declared everything is ok.

I'm am resigned to accept nothing more can be done because of the landline limitations.  I now want to cancel my Halo3 contract but I can't see where to do this.

 

 

 

 

 

 

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Message 14 of 16

Re: How to cancel Halo 3+ contract

@MidgeholeDave 

You can simply ring up BT to cancel. You will then receive a bill for any cancellation charges, as you are still in a contract.

https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt-

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Message 15 of 16

Re: How to cancel Halo 3+ contract

If you have Halo 3+ then you should have a 4G device as part of that. What speed does that give if you simply unplug the Hub from the master socket?

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Message 16 of 16

Re: How to cancel Halo 3+ contract

@MidgeholeDave 

as @rbz5416  has said, that mini hub is part of your contract, so I suppose you could keep using it until the end of your contract, if it gives a faster speed.

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