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Message 11 of 41

Re: Unable to download Bill - 404 error message

Hi @decembersangel and thanks for posting.

Sorry you're not able to download the bill. Can you try again and let me know if it's working?

Cheers

David

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1,609 Views
Message 12 of 41

Re: Unable to download Bill - 404 error message

@DavidM 

Not sure how @RIC9380 managed it but it's still broken. Tried Firefox, Edge & Chrome & all the same. That's using this link at the bottom of the Bills page:

rbz5416_0-1700996927293.png

The MyBT app goes through the motions of downloading, says it's complete but the PDF is then nowhere to be seen.

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1,605 Views
Message 13 of 41

Re: Unable to download Bill - 404 error message

Thanks for that @rbz5416 

Lets see how @decembersangel gets on.

Cheers

David

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Message 14 of 41

Re: Unable to download Bill - 404 error message

Downloaded no problem at 10:16 this morning. How strange!

RIC9380
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1,577 Views
Message 15 of 41

Re: Unable to download Bill - 404 error message

That's great to hear @RIC9380 

Cheers

David

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1,562 Views
Message 16 of 41

Error message on requesting bill download

Simple question really, why does this error message come up when requesting a pdf of the current bill?

Regards Anthony

 

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

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1,482 Views
Message 17 of 41

Re: Unable to download Bill - 404 error message

I am getting the same issue, tried various browsers, cleared cache, and also get the same in the iOS based BT mobile app....404 😞

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1,465 Views
Message 18 of 41

Re: How to download a bill?

Still not working 2 days later...any update? Thanks

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1,428 Views
Message 19 of 41

Re: Unable to download Bill - 404 error message

Still no luck here; the same 404 message everyone else is getting. Multiple download links tried, all resulting in the same error.

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1,431 Views
Message 20 of 41

Re: How to download a bill?

@u22961 

Well it still fails with Firefox on my Win10 PC but works OK with Edge so seems more an incompatibility issue with Firefox from my perspective.

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