Unable to download Bill - 404 error message

[DavidM]

Hi @decembersangel and thanks for posting.

Sorry you're not able to download the bill. Can you try again and let me know if it's working?

Cheers

David

[rbz5416]

@DavidM 

Not sure how @RIC9380 managed it but it's still broken. Tried Firefox, Edge & Chrome & all the same. That's using this link at the bottom of the Bills page:

The MyBT app goes through the motions of downloading, says it's complete but the PDF is then nowhere to be seen.

[DavidM]

Thanks for that @rbz5416 

Lets see how @decembersangel gets on.

Cheers

David

[RIC9380]

Downloaded no problem at 10:16 this morning. How strange!

RIC9380

[DavidM]

That's great to hear @RIC9380 

Cheers

David

[Anthony_Ralph]

Simple question really, why does this error message come up when requesting a pdf of the current bill?

Regards Anthony

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

[u22961]

I am getting the same issue, tried various browsers, cleared cache, and also get the same in the iOS based BT mobile app....404 😞

[u22961]

Still not working 2 days later...any update? Thanks

[doowbob]

Still no luck here; the same 404 message everyone else is getting. Multiple download links tried, all resulting in the same error.

[TimCurtis]

@u22961 

Well it still fails with Firefox on my Win10 PC but works OK with Edge so seems more an incompatibility issue with Firefox from my perspective.